FAQs
I just placed an order. What now?
Processing Times:
Items in stock typically ship out within 1-3 business days (M-F) after the order has been received. Please allow extra time during holidays, new product/merchandise releases and/or sales promotional periods.
Shipping Time & Cost:
Once your order has left our warehouse, your tracking number will be sent automatically via email to the email address provided when the order was placed. Please allow up to 48 hours for the mail carrier to update your tracking information. Shipping delivery times can be anywhere from 1 day (TX) to 2-7 days outside of TX.
Orders over $125 will receive free standard shipping. (Note: this may change during promotional sales periods.)
My Order says "Delivered" but nothing is outside. What do I do now?
First, if you were not home when the delivery attempt was made, we recommend that you look all over your property as the carrier might have left your package in a safe location out of the immediate view of the public in hopes of eliminating possible theft. If you still do not see your package, please wait 24 hours to see if the delivery shows up before contacting our Service team. Also please review the address entered to ensure that your shipping address matches the one that the package shows delivered to. If you live in an apartment complex, the carrier may have delivered to a "Parcel Locker" or the leasing office/Manager's Office. Tracking will provide a picture of where your package was left.
PLEASE NOTE: If you have moved and have created a profile on our website, please make sure the address (or email) has been updated there as well. If you log in and place an order, your previous address might autofill causing your package to be shipped to the incorrect address (or email confirmations and tracking sent to the incorrect email.)
Can I change the address of my order?
In the event where you forgot to include your apartment number, have a saved profile address that is not up to date, misspelled your street address, etc., please act quickly in sending an email to cs@evogennutrition.com or contact us via live chat so our Evogen Elite Service team can modify your order before it goes out. In the event your order has already shipped, we will not have the ability to make any changes.
Can I return my order?
Our goal is to make sure that every customer is completely satisfied with their purchase. Please refer to our full return policy for further info.
