PROJECT MANAGER - LABELING SPECIALIST
REPORTS TO: Director of Quality
The Labeling Specialist is a strategic role responsible for supporting the labeling processes at Evogen Nutrition. This role is cross-functional. Candidate will work closely with Executive Management and marketing designing label concepts, operations for inventory and revision management and with printers for order fulfillment and contract manufacturers to fulfill label and packaging requirements. This person will be highly organized, have excellent cross department collaboration skills and project manage the process from beginning to end (label lifecycle). The perfect candidate will have experience in a project management role preferably with a marketing background in the sports nutrition space. This role is dedicated to ensuring the accuracy and compliance of Evogen product labeling is fulfilled timely for existing and new product launch timelines. The role will include ensuring label revision histories are managed accurately and updated labeling is finalized and archived as needed. Candidate should have a working knowledge of US dietary supplement and food product labeling requirements to ensure regulatory compliance requirements are maintained for the brand.
Role requires timely coordination, tracking, maintenance and review of labeling and packaging projects to support market demands and product launches. The right individual should be self-motivated, organized and able to effectively handle multiple projects and timelines at once. Project reporting for assigned milestones is expected.
Lastly, the individual will be responsible for adhering to the Good Manufacturing Practices (cGMPs) that are in effect for their respective role.
RESPONSIBILITIES:
- Project manage the entire process for product labels from label design, content, revision management, coordination with label suppliers and contract manufacturers.
- Drive the product labels lifecycle.
- Works with internal and external teams to fulfill the needs and requirements of labeling and packaging at Evogen finished products.
- Manage the implementation of labeling changes with Operations.
- Excellent organizational skills and attention to detail.
- Can illicit contribution from stakeholders in the label lifecycle
- Highly effective communication and collaboration skills.
- Manage and meet product launch and release timelines.
- Review, interpret, summarize, and provide guidance & recommendations on technical matters related to product labeling and packaging needs.
- Work closely with leads from internal stakeholders including Operations, Sales, Marketing, Quality, Product Development, Purchasing, etc., to meet and support product launch and/or release timelines.
- Review, interpret, summarize, and provide guidance & recommendations on technical matters related to product labeling and packaging needs.
- Manages expectations with the team by regular communication cadence and project visibility (sets the expectation that the role does not send updates but creates a project status portal for all stakeholders and drives process around that)
SKILLS & QUALIFICATIONS:
- College graduate or equivalent experience in industry
- 2+ years of supplement facts or nutrition facts labeling requirement experience is ideal.
- Comfortable with managing and prioritizing tasks to meet deadlines.
- Experience with project management required.
- Detail oriented and great written and verbal communication skills.
- Regulatory, labeling, or quality background preferred.
- Proficient in Word, Excel, Outlook, and nutritional software (Genesis, etc.)
BENEFITS INCLUDE:
- Health Insurance: Medical / Vision / Dental
- 401k / matching
- Supplemental Pay: Bonus Opportunities / Commission Pay
- Flexible Vacation / Paid time off
- Employee Discounts
- Opportunity for growth!!!
This job description provides a general outline of the typical duties and qualifications for the Project Manager – Label Specialist role. However, responsibilities and requirements may change based on the needs of the organization.
Job Type: Full-time
If you are a motivated individual with a passion for sales and a desire to succeed, we want to hear from you! Join our dynamic team and take your career to the next level. Apply now!
Apply with resume to: Jobs@evogennutrition.com
Evogen Elite Service Manager/Customer Experience Manager
JOB DESCRIPTION:
This position is responsible for managing the Evogen support team by providing online support to customers via social media, online chat, phone, and electronic communications as well as business to business sales. By utilizing a fundamental knowledge of customer experience management and sports nutrition products they will recruit, manage, and inspire the Evogen Elite Customer Service Rep team. Additionally, this position supports direct communication and troubleshooting with upper management, team members, and customers to ensure that a satisfactory and positive experience is provided to the Evogen D to C and B to B community.
RESPONSIBILITIES:
- Manage all daily activities with Evogen customers utilizing a high quality of service in line with a designated Service Level Agreement
- In collaboration with E-commerce management, gain a first-hand understanding of how customers engage with the brand across all touch points and draw conclusions that continually evolve, improve, and optimize customer service
- Outline “the service journey” to achieve the customer experience vision, including assigning key benchmarks and measures of success
- Effectively manage and develop assigned KPIs, payroll, and budget for the department
- Liaise with other departments to ensure a smooth process of operations
- Develop & provide all relevant reports on performance metrics
- Create cross training programs within customer service and other departments
- Warehouse cross training curriculum: to fully understand the scope of the fulfillment process
- Define and conduct product and compliance cross training curriculum to support cross functional teams within the Evogen Elite Service, Ambassador, and Athletes
- Manage loyalty system and help build out revenue targets and growth
- Develop and manage a system for Athlete Packages and Welcome Packages.
- High level management of departments innovation and development
- Liaise with other departments to create surveys, customer personas and customer journey
- Develop and manage first box order experience for customers
- Manage team of Evogen Elite service Supervisors and Managers ensuring department KPI’s are met.
SKILLS & QUALIFICATIONS:
- Take a responsible and leading role as a team member working alongside other members of the Evogen customer service, marketing, sales, operations, and quality teams.
- Train new team members on department processes and advise on industry best practices
- Lead and develop the Evogen Elite Service team
- Work with the broader e-com management team to define the customer experience vision, set and communicate team goals and strategy. Foster a culture of accountability and continuous improvement
- Create a nimble customer service organization that responds quickly to our customer’s needs
REQUIREMENTS:
- Minimum of 3 years of experience leading customer-facing teams in a multi-channel environment
- Target 5 years of previous customer service experience
- Bachelor or master’s degree or similar years’ work experience
- Expertise in customer experience with a proven record of supporting customer-facing strategies driving customer satisfaction, tenure and revenue
- Able to inspire employee commitment, loyalty and motivation through progressive workplace practices that foster teamwork, open communication, respect, sincerity, helpfulness, courtesy and humility
- Track record of successfully managing, coaching and mentoring Customer Service teams and delivering excellent Customer Service
- Good CRM experience related to Customer Service
- Project Management Experience is desired
- Strong communication skills verbal, written, and visual
- Capable of streamlining and improving processes and troubleshooting
- Fluent English, other languages are a plus
- Budget management, experience forecasting, and productivity analysis
- Flexible and adaptable
- Self-starter attitude
- A positive outlook, promoting constructive responses to the challenges of work within their team
- Experience in health and nutrition and/or fitness
- Ability to obtain NSCA nutrition certification
- Experience with the following items is desired:
- Salesforce
- Gorgias
- Subscription Service
- UPS, FedEx, etc.
- Shopify
- Survey Monkey
This job description provides a general outline of the typical duties and qualifications for the customer service manager role. However, responsibilities and requirements may change based on the needs of the organization.
Job Type: Full-time
BENEFITS INCLUDE:
- Health Insurance: Medical / Vision / Dental
- 401k / matching
- Supplemental Pay: Bonus Opportunities / Commission Pay
- Flexible Vacation / Paid time off
- Employee Discounts
- Opportunity for growth!!!
If you are a motivated individual with a passion for sales and a desire to succeed, we want to hear from you! Join our dynamic team and take your career to the next level. Apply now!
Apply with resume to: Jobs@evogennutrition.com
GRAPHICS DESIGNER - SPORTS NUTRITION
Do you have a passion for design and a desire to work in the exciting world of sports nutrition? Are you skilled at creating eye-catching visuals that motivate athletes to push their limits? If so, then we want you on our team!
Evogen, a leading innovator in the sports nutrition industry, is seeking a talented and creative Graphic Designer to join our growing marketing team. You'll play a key role in developing engaging visuals that captivate our target audience and communicate the power of our products.
RESPONSIBILITIES:
- Collaborate with the Creative Director and marketing team to design impactful visuals for various platforms.
- Create high-quality graphics for product packaging, marketing materials (brochures, flyers, etc.), website banners, and social media content (posts, ads, stories).
- Develop illustrations, infographics, and other visual elements that effectively communicate product benefits and inspire athletes.
- Maintain brand consistency across all design projects by adhering to brand guidelines and style guides.
- Contribute to the development and refinement of the brand's visual identity through creative exploration and experimentation. Inclusive of online, offline and apparel/merch
- Stay up-to-date on design trends within the sports nutrition industry and the broader marketing landscape.
- Conceptualize and design innovative packaging for sports nutrition products that resonate with target audiences. And be able to take label development from Concept to Print-Ready.
SKILLS & QUALIFICATIONS:
- 3+ years of experience as a Graphic Designer or a related visual communication role.
- Strong portfolio showcasing a diverse range of design skills, with a focus on clean and impactful visuals.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design software.
- Excellent communication and collaboration skills, with the ability to work effectively within a team environment.
- A passion for health and fitness, with an understanding of the sports nutrition industry (a plus).
- A strong eye for detail and a commitment to producing high-quality work.
- The ability to meet deadlines and manage multiple projects simultaneously.
BENEFITS INCLUDE:
- Health Insurance: Medical / Vision / Dental
- 401k / matching
- Supplemental Pay: Bonus Opportunities / Commission Pay
- Flexible Vacation / Paid time off
- Employee Discounts
- Opportunity for growth!!!
This job description provides a general outline of the typical duties and qualifications for the graphic design role. However, responsibilities and requirements may change based on the needs of the organization.
Job Type: Full-time
If you are a motivated individual with a passion for sales and a desire to succeed, we want to hear from you! Join our dynamic team and take your career to the next level. Apply now!
Apply with resume to: Jobs@evogennutrition.com
ATHLETE MANAGER
REPORTS TO: Warehouse Supervisor
Do you thrive on building relationships with influencers and athletes? Are you excited by the idea of leveraging brand ambassadors to drive e-commerce growth in the sports nutrition industry? If so, Evogen is looking for you!
Evogen is a leading innovator in the sports nutrition space, and we're seeking a dynamic and driven Athlete Manager to join our team. You will lead the execution of our athlete and ambassador program — a key growth driver for our brand — helping to expand awareness, drive sales, and inspire our fitness community.
RESPONSIBILITIES:
- Implement Evogen’s marketing strategy through the athlete program to support omni-channel commerce, build brand awareness, and encourage advocacy.
- Analyze performance of evergreen, promotional, and product launch campaigns.
- Produce detailed weekly/monthly reports outlining athlete program impact on DTC/e-commerce revenue.
- Develop and implement proactive strategies to meet monthly and annual athlete program revenue targets.
- Collaborate with our affiliate platform partner (Upfluence) to develop campaigns and testing/optimization plans.
- Manage program-related administrative tasks including POs, budgets, and data entry.
- Oversee the workflow and responsibilities of the Affiliate Manager.
- Regularly audit athlete rosters and campaigns to ensure alignment with Evogen’s brand standards and guidelines.
- Coach and train athletes on effective social media strategies and brand communication.
- Document athlete program SOPs, policies, and procedures for internal reference and future training.
- Perform other duties as assigned.
SKILLS & QUALIFICATIONS:
- 3–5 years of experience in influencer, ambassador, or athlete marketing, preferably in the supplement, fitness, or wellness industry.
- Strong understanding of affiliate and performance marketing platforms (e.g., Upfluence, Refersion, ShareASale, Grin, Social Snowball).
- Proven track record of scaling ambassador or athlete programs and driving measurable revenue growth.
- Excellent interpersonal skills with the ability to coach, inspire, and manage a diverse group of fitness influencers and athletes.
- Proficient in creating reports and analyzing data to guide decisions and optimize program ROI.
- Experience in social media strategy and content coaching for brand representatives.
- Strong project management and organizational skills with attention to detail.
- Passion for fitness, performance, and the sports supplement industry with a pulse on trends, competitors, and emerging talent.
BENEFITS INCLUDE:
- Health Insurance: Medical / Vision / Dental
- 401k / matching
- Supplemental Pay: Bonus Opportunities / Commission Pay
- Flexible Vacation / Paid time off
- Employee Discounts
- Opportunity for growth!!!
This job description provides a general outline of the typical duties and qualifications for the Athlete Manager role. However, responsibilities and requirements may change based on the needs of the organization.
Job Type: Full-time
If you are a motivated individual with a passion for sales and a desire to succeed, we want to hear from you! Join our dynamic team and take your career to the next level. Apply now!
Apply with resume to: Jobs@evogennutrition.com
