CAREERS
Inside Sales Representative
Irving, TX
REPORTS TO: VP of Sales
Job Overview: We are seeking a motivated, sales-driven individual to join Evogen Nutrition as an Inside Sales Representative in a rapidly growing elite organization in the sports nutrition market. This individual will pair best-in-class products with a best-in-class customer experience for B2B clients. This position will play a vital role in achieving our sales targets by actively identifying, contacting and prospecting potential customers and opportunities, building and solidifying relationships, and creating solutions that successfully close sales with new and existing sports nutrition clients.
RESPONSIBILITIES:
- Actively reach out to potential customers through phone calls, emails, and other communication channels to promote Evogen Nutrition products.
- Build and maintain strong relationships with existing and new clients by collaborating with each to understand their needs and provide appropriate recommendations and solutions.
- Collaborate with the Marketing team to generate leads and follow up on marketing campaigns to drive sales and enhance team member performance.
- Collaborate with the Outside Sales team to coordinate onsite visits to provide a first-rate customer service experience and drive sales growth.
- Conduct product presentations and demonstrations to potential customers, highlighting the benefits and features of Evogen Nutrition products.
- Close sales and achieve monthly and quarterly sales targets.
- Fulfill/exceed target departmental KPI attributes built to measure milestones of success and identify potential opportunities for growth for each individual.
- Utilize CRM software to track, manage, and update customer information, sales activities, and product inventory levels.
- Stay up-to-date with industry trends, competitors, and market conditions to identify new sales opportunities and increase team member performance.
- Serve as a product knowledge resource for customers, addressing any inquiries or concerns they may have related to Evogen Nutrition products.
- May attend conferences, trade shows, and other industry events to represent Evogen Nutrition and network with potential customers.
- Collaborate with the Customer Service team to ensure timely order processing and delivery to support the quality and efficiency of Evogen Nutrition customer service standards.
- Provide feedback and suggestions to improve sales strategies, marketing materials, and product offerings.
SKILLS & QUALIFICATIONS:
- Proven inside sales experience, in the sports nutrition, health and wellness, and/or dietary supplement industry.
- Strong communication and interpersonal skills, with the ability to build rapport and effectively persuade customers.
- Results-driven and motivated to meet and exceed sales targets.
- Excellent organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.
- Proficient in CRM software and other sales tools to track leads, manage customer relationships, and monitor sales activities.
- Knowledge of sports nutrition products, ingredients, and industry trends.
- Ability to work independently and collaboratively in a team environment.
- 2+ Years of inside sales experience or 2+ years of retail supplement sales experience preferred.
BENEFITS INCLUDE:
- Health Insurance: Medical / Vision / Dental
- 401k / matching
- Flexible Vacation / Paid time off
- Employee Discounts
- Opportunity for growth!!!
- Job Type: Full-time
Apply with resume to: Jobs@evogennutrition.com
This is a full-time position with a competitive base salary and commission structure based on performance. We offer comprehensive benefits, including health insurance, 401(k), and paid time off. We are an equal opportunity employer and encourage applicants from diverse backgrounds to apply.
Evogen Elite Service Manager/Customer Service Experience Manager
Irving, TX
This position is responsible for managing the Evogen support team by providing online support to customers via social media, online chat, phone, and electronic communications as well as business to business sales. By utilizing a fundamental knowledge of customer experience management and sports nutrition products they will recruit, manage, and inspire the Evogen Elite Customer Service Rep team. Additionally, this position supports direct communication and troubleshooting with upper management, team members, and customers to ensure that a satisfactory and positive experience is provided to the Evogen D to C and B to B community.
RESPONSIBILITIES:
- Manage all daily activities with Evogen customers utilizing a high quality of service in line with a designated Service Level Agreement
- In collaboration with E-commerce management, gain a first-hand understanding of how customers engage with the brand across all touch points and draw conclusions that continually evolve, improve, and optimize customer service
- Outline “the service journey” to achieve the customer experience vision, including assigning key benchmarks and measures of success
- Effectively manage and develop assigned KPIs, payroll, and budget for the department
- Liaise with other departments to ensure a smooth process of operations
- Develop & provide all relevant reports on performance metrics
- Create cross training programs within customer service and other departments
- Warehouse cross training curriculum: to fully understand the scope of the fulfillment process
- Define and conduct product and compliance cross training curriculum to support cross functional teams within the Evogen Elite Service, Ambassador, and Athletes
- Manage loyalty system and help build out revenue targets and growth
- Develop and manage a system for Athlete Packages and Welcome Packages
- High level management of departments innovation and development
- Liaise with other departments to create surveys, customer personas and customer journey
- Develop and manage first box order experience for customers
- Manage team of Evogen Elite service Supervisors and Managers ensuring department KPI’s are met.
SKILLS & QUALIFICATIONS:
- Take a responsible and leading role as a team member working alongside other members of the Evogen customer service, marketing, sales, operations, and quality teams.
- Train new team members on department processes and advise on industry best practices
- Lead and develop the Evogen Elite Service team
- Work with the broader e-com management team to define the customer experience vision, set and communicate team goals and strategy. Foster a culture of accountability and continuous improvement
- Create a nimble customer service organization that responds quickly to our customer’s needs
REQUIREMENTS;
- Minimum of 3 years of experience leading customer-facing teams in a multi-channel environment
- Target 5 years of previous customer service experience
- Bachelor or master’s degree or similar years’ work experience
- Expertise in customer experience with a proven record of supporting customer-facing strategies driving customer satisfaction, tenure and revenue
- Able to inspire employee commitment, loyalty and motivation through progressive workplace practices that foster teamwork, open communication, respect, sincerity, helpfulness, courtesy and humility
- Track record of successfully managing, coaching and mentoring Customer Service teams and delivering excellent Customer Service
- Good CRM experience related to Customer Service
- Project Management Experience is desired
- Strong communication skills verbal, written, and visual
- Capable of streamlining and improving processes and troubleshooting
- Fluent English, other languages are a plus
- Budget management, experience forecasting, and productivity analysis
- Flexible and adaptable
- Self-starter attitude
- A positive outlook, promoting constructive responses to the challenges of work within their team
- Experience in health and nutrition and/or fitness
- Ability to obtain NSCA nutrition certification
- Experience with the following items is desired:
Gorgias/Zendesk
Subscription Service
UPS, Fedex, etc
Shopify
Survey Monkey
BENEFITS INCLUDE:
- Health Insurance: Medical / Vision / Dental
- 401k / matching
- Flexible Vacation / Paid time off
- Employee Discounts
- Opportunity for growth!!!
- Job Type: Full-time
This job description provides a general outline of the typical duties and qualifications for the customer service manager role. However, responsibilities and requirements may change based on the needs of the organization.
Apply with resume to: Jobs@evogennutrition.com
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Marketing Coordinator
Irving, TX
RESPONSIBILITIES:
- Work with Marketing Manager to execute department strategy
- Coordinate posting social media networks (FB, Twitter, IG, YouTube, TikTok, etc.)
- Engage with consumers on social media
- Assist in athlete, ambassador, and affiliate management and marketing efforts
- Assist in content creation and campaign execution
- Live social media coverage of trade shows and events
- Pull analytics for the website, affiliates, and athletes weekly, monthly, and as requested
- Stay up-to-date and engaged with the latest trends in the social media industry
- Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns.
- Interpret the direction of strategy/planning and creative leads
- Support digital initiatives within an overall marketing plan, as well as other digital marketing efforts, including websites, forum promotions, search, e-mail, mobile campaigns, and various online promotions.
REQUIREMENTS:
- Minimum 3+ years’ experience in social media or marketing specialist/coordinator roll
- Knowledge of and experience in social media marketing including: blogging, FB, Twitter, YouTube, IG, TikTok, etc.
- Passion for online marketing and social media
- Self-Starter, with a forward-thinking ability; high initiative and superior time management and organizational skills; high attention to details
- Must be experienced in writing clear and concise copy for blogs, social posts, and other online platforms.
- Must be proficient in Adobe Suite (Photoshop, Premier, Illustrator, After Effects, etc.)
- Amazing multi-tasking tools and have the ability to work with little supervision
- Highly innovative and creative
- Insatiable desire to learn
- Proven ability to coordinate simultaneous projects and meet required deadlines
- Proficiency in Microsoft Outlook, Word, and Excel
BENEFITS INCLUDE:
- Health Insurance: Medical / Vision / Dental
- 401k / matching
- Flexible Vacation / Paid time off
- Employee Discounts
- Opportunity for growth!!!
- Job Type: Full-time
Apply with resume to: Jobs@evogennutrition.com
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Quality Control - Labeling Specialist
Irving, TX
JOB DESCRIPTION: The Labeling Specialist will be responsible for supporting the planning and execution of product labeling and packaging initiatives at Evogen Nutrition. This role is dedicated to ensuring the accuracy and compliance of Evogen product labeling is fulfilled from product to product. individual will work with an internal cross functional team to support existing and new product launch timelines. The candidate will ensure all labeling supporting documentation and final approved labeling documents (approved content, final artwork, proofs, etc.) match. They will also work with contract manufacturers on fulfilling labeling and packaging requirements. Candidate should have a working knowledge of US dietary supplement and food product labeling requirements.
Role requires timely coordination, tracking, maintenance and review of labeling and packaging projects to support market demands. The right individual should be self-motivated, organized and able to effectively handle multiple projects and timelines at once. Project reporting for assigned milestones is expected.
As required, this individual will also assist in other duties as assigned to support company activities. Lastly, the individual will be responsible for adhering to the Good Manufacturing Practices (cGMPs) that are in effect for their respective role.
RESPONSIBILITIES:
- Track and report the progress of labeling changes for existing products and/or new product development.
- Working with internal and external teams to capture the needs and requirements of labeling and packaging are met for Evogen finished products.
- Coordinate the implementation of labeling changes with Operations.
- Good organizational skills and attention to detail.
- Effective communication skills.
- Have the ability to work as part of team supporting company product initiatives.
- Work closely with leads from internal stakeholders including Operations, Sales, Marketing, Quality, Purchasing, etc., to meet and support product launch and/or release timelines.
- Review, interpret, summarize, and provide guidance & recommendations on technical matters related to product labeling and packaging needs.
- Work closely with leads from internal stakeholders including Operations, Sales, Marketing, Quality, Purchasing, etc., to meet and support product launch and/or release timelines.
- Review, interpret, summarize, and provide guidance & recommendations on technical matters related to product labeling and packaging needs.
- Meets with team with regular cadence to provide project updates.
REQUIREMENTS:
- Minimum of a high school diploma or equivalent.
- 2+ years of supplement facts or nutrition facts labeling requirement experience is ideal.
- Comfortable with managing and prioritizing tasks to meet deadlines.
- Experience with some project management is ideal.
- Detail oriented and great written and verbal communication skills.
- Ability to work with, and communicate with, all levels of the organization.
- Regulatory, labeling, or quality background preferred.
- Proficient in Word, Excel, Outlook, and nutritional software (Genesis, etc)
- Highly organized, performance-driven and thrives in a fast-paced, high-growth environment.
- Goal-oriented- known for your integrity.
- Team player with ability and willingness to accept and provide feedback.
- Outgoing, enthusiastic, and engaging.
BENEFITS INCLUDE:
- Health Insurance: Medical / Vision / Dental
- 401k / matching
- Flexible Vacation / Paid time off
- Employee Discounts
- Opportunity for growth!!!
Apply with resume to: Jobs@evogennutrition.com
