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      Marketing Brand Manager

      Dallas, TX

      Overview:  

      As part of the management team, you will play a key role in the execution of business strategy and corporate initiatives of Evogen Nutrition. Responsible for building brand equity of a company's product or line of products with the help of a cross-functional team, which includes other departments such as product development, market research, advertising, public relations and sales. The Brand Manager will have full responsibility to manage the day to day operations related to the Evogen brand as it pertains to events management, field marketing, and stakeholders for content management.

      Responsibilities: 

      • Leads internal marketing team in delivering against annual brand plans, strategies, ecommerce, key initiatives, and portfolio objectives
      • Co-develops and achieves alignment to annual brand plans that coincides with Evogen Nutrition domestic and global strategy
      • Manages product portfolio and proactively identifies key levers to positively impact P&L and adjusts strategy as necessary in order to achieve revenue, volume, and margin targets
      • Collaborates with global marketing leadership to ensure that overarching brand positioning, storytelling platforms, and innovation strategy are properly socialized, supported, and executed
      • Plays key role in developing channel and product portfolio strategy with cross-functional leadership team to determine optimal routes to market
      • Develops overall brand activation and communication strategy that delivers against marketing objectives and long-term brand equity growth plans
      • Leverages agency relationships and partners with internal creative team to develop and execute storytelling platforms throughout course of calendar year
      • Ensures alignment against set KPIs and proactively drives initiatives to achieve brand metrics
      • Understands departmental needs and business requirements to deliver projects on schedule and Work with senior management and outside consultant to drive performance targets
      • Alignment with external and internal stakeholders:
      • Challenges the status quo and looks for innovative ways to continually improve processes
      • Monitor, analyze and report competitive activity in the market to senior management.
      • Create budgets for event, athlete, and field marketing management
      • Independently manage a number of ongoing projects of varying, primarily high, complexity as they pertain to athlete management, events management, field marketing and stakeholder performance for content management
      • Candidate should be able to “get into” or already have an existing passion for the sports nutrition/fitness/wellness category.

      Skills & Qualifications:

      • BA/BS Degree required, Masters or MBA preferred
      • 5+ years marketing brand management experience in CPG/retail/consumer focused industries.
      • Brand, consumer, and trade marketing (commercialization) experience from CPG, retail environments.
      • Experience managing a diverse team of digital marketers, including experts in content marketing, social marketing, paid search, SEO, and SEM.
      • Deep expertise in all aspects of marketing including lead management, email campaigns, analytics and reporting, content and social, and sales enablement
      • Exceptional organizational skills and accountability. Ability to oversee multiple work streams simultaneously and equally comfortable delegating or owning tasks, no matter how big or small.
      • Proven success of leveraging in-house experts as well as partnering with external stakeholders & agencies
      • Proven track record as a creative and strategic thinker
      • Must have excellent written, presentation and verbal communication skills with a strong attention to details
      • Proven track record in balancing immediate and long-term priorities
      • Strong analytical skills with the ability to pull out key, meaningful insights
      • Performance-driven and thrives in a fast-paced, high-growth environment

      Perks:

      • Health Insurance: Medical / Vision / Dental
      • 401k /matching 3% 
      • Flexible vacation / Paid time off
      • Employee discounts

      Job Type: Full-time

      APPLY TODAY

       

      Evogen Elite Service Representative (L1)

      Dallas, TX

      Overview:

      This position is critical in providing online support to customers via phone and electronic communications by utilizing a fundamental knowledge of sports nutrition products they will assist customers in answering product questions. This position supports direct communication and troubleshooting with customers to ensure that a satisfactory and positive experience is provided to the Evogen community.

      Responsibilities include:

      • Manage all daily activities with Evogen customers with high quality service and in designated Service Level Agreement
      • Answer incoming calls and general support tickets.
      • Handle specialty tasks associated with customer contact (customer order notes, voicemails, e-mails, etc)
      • Process returns and adhere to RMA processes
      • Manage and document claims processing for FedEx, UPS, etc.
      • Complete cross training programs within customer service and other departments
      • Warehouse cross training curriculum: to fully understand the scope of the fulfillment process
      • Product and regulatory cross training curriculum: in order to support and understand other roles within the Evogen Elite Service, Ambassador, and Athlete teams.

      * Service Reps may be asked to support other areas of the company, as needed.*

      • Warehouse fulfillment support
      • Marketing special projects
      • Completing one shift per month demoing in local retailers or gyms.
      • Provide support at special events by offering customer service and product knowledge

      Team skills & Communication

      • Take a responsible role as a team member working alongside other members of the customer service team, marketing department, sales department, and operations team.
      • Explain processes to new team members and advise on best practices

      Requirements:

      • High school diploma or GED equivalent. Associates degree and/or accredited personal training certification.
      • At least 1 year of previous experience in eCommerce customer service
      • Excellent written and verbal communication skills
      • Ability to thrive in a rapidly paced environment
      • Works well in a high-energy setting with an upbeat team
      • Strong attention to detail, self-motivated work style
      • Ability to multi-task among multiple platforms, prioritize assignments, and meet required deadlines
      • Savvy computer/internet skills & adequate typing skills
      • Strong organizational & problem-solving skills
      • If you are a qualified candidate interested in applying, please provide a resume and cover letter describing your previous experience and goals. A cover letter is required to be considered for this position.

      Preferred Qualifications

      • 2-3 years of previous customer service experience.
      • Interest in health and nutrition and/or fitness implements
      • Post high-school academia
      • Experience with: CRM, Shopify, Gorgias, SmartSheet, UPS/FedEx.

      Perks:

      • Health Insurance: Medical / Vision / Dental
      • 401k /matching 3% 
      • Flexible vacation / Paid time off
      • Employee discounts

      Job Type: Full-time

      APPLY TODAY